The reason 23andMe does not recognize the rsID is because Livewello SNP Sandbox searches dbSNP for every single SNP in the medical literature, that matches your search term. As you know, there are over 10 million known SNPs. 23andMe on the other hand, only recognizes a fraction of these SNPs.
In order for you to only fetch SNPs that 23andMe will definitely recognize, you should get the rsIDs you need directly from 23andMe. Here’s how:
1. Go to https://www.23andme.com/you...
2. Enter the gene that you're looking for into the search box labelled "jump to gene"
3. Copy the rsIDs from there and paste into SNP Sandbox one at a time. Only copy ids starting with the letters 'rs' and not the ones with 'i'.