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There could be 2 reasons:
1)Your #23andMe Report is incomplete because you probably did not complete the raw data sync which is a two-step process. You need to watch and follow every step in this video properly as a guide:

You will also need to reset your report: To do this, scroll to the bottom of the report and click the delete button the re-generate your Variance report by re-starting and following all the steps in the process.

2) If the above does not address the issue, another reason is that 23andMe had an #Illumina ... ..more